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Job ID:  50152
Date:  Nov 24, 2021
Job function:  Marketing & Sales
Experience level:  Experienced Hire
Business:  DSM Food Specialties

Customer Care Specialist (Food & Beverage)- Parsippany NJ or Waukesha WI

DSM – Bright Science. Brighter Living.™

Royal DSM is a global, purpose-led, science-based company active in Nutrition, Health and Sustainable Living. DSM’s purpose is to create brighter lives for all. DSM addresses with its products and solutions some of the world’s biggest challenges while simultaneously creating economic, environmental and societal value for all its stakeholders – customers, employees, shareholders, and society at large. DSM delivers innovative solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company was founded in 1902 and is listed on Euronext Amsterdam. 

More information can be found at www.dsm.com.


We are #Hiring
Customer Care Specialist (Food & Beverage)
Location: Hybrid work set-up from Parsippany NJ or Waukesha WI

We are seeking a detail- oriented customer care professional to act as a single point of contact for key customers and to interact with multiple   areas (Sales, DSCM, HNH Premix) to facilitate end to end order processing, including on time and in full delivery.  Start your career and continue to grow along with us! 
Some of your responsibilities will be:
•    Provide order management support for customers
•    Develop and deliver solutions that support business strategies and meet customer expectations
•    Interact with Sales on regular basis
•    Effectively communicate with internal and external customers
•    Working in SAP to manage orders and keep customer information up to date

Get the reward to match your passion
Working for DSM means the opportunity to really contribute to improve people’s lives and solving the challenges of today’s world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance.  
At DSM, we Do Something Meaningful.  

What we look for in you:
•    Bachelor’s degree preferred;  Equivalent experience in related areas (Marketing, Sales, Customer Service) considered in lieu of degree; 
•    Strong knowledge of Microsoft application (Outlook, Word, Excel, PowerPoint) and Internet portals.
•    Required knowledge in SAP sales and distribution (SD) module such as:  sales order and delivery functions, invoicing, credits/debits and return goods processes.
•    Customer Service experience required and attention to detail needed


Procedure & Contact
Interested in this position? Please apply online via the career portal (https://jobs.dsm.com/). 
Pre-employment screening procedures are part of the DSM Recruitment & Selection Process.  You will be contacted when further information is required.
About DSM Food Specialties: DSM Food Specialties is one of the Business Groups of DSM which provides specialty enzymes, cultures (DVC), probiotics, bio-preservation, sugar reduction and savory taste solutions to the food and beverage industry. Our ingredients and solutions enable our customers to make healthier and more sustainable consumer products. We are passionately driven to partner with our customers to create food choices that people around the world can truly enjoy, whatever the local preference. We believe that better processed food should be affordable and accessible to more people, today and in the future. Our specialty ingredients enable better food for everyone, and by better, we mean better tasting, more affordable, more nutritious, more variety, produced efficiently with less resources & waste, with a longer shelf life and produced with fewer chemicals. 

DSM NA is an Equal Opportunity and Affirmative Action Employer. DSM is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

DSM in 3 minutes

Do you know that DSM has the broadest portfolio of nutritional ingredients - that millions of people already have our biomaterials in their body - and that our innovations make materials lighter, healthier, safer, stronger, more durable and have a lower environmental footprint? This short 3 minute video shares our portfolio in Nutrition, Health and Sustainable Living