Technical Service Manager

Job Title: Technical Service Manager

City: Mexico City, Mexico

As a Technical Service Manager, you will be responsible for act as the technical authority driving the successful application of our ingredient portfolio within customer formulations and industrial processes.  You will be responsible for translating customer requirements into robust, scalable solutions—leveraging deep knowledge of ingredient functionality, interactions, and stability.

With regional responsibility, you will actively engage with global technical networks, contributing to knowledge exchange, capability building, and continuous improvement of application know-how across beverage categories.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

• Serve as the technical authority for beverage applications, leading formulation development, process optimization, and troubleshooting using a deep understanding of ingredient functionality (e.g., hydrocolloids, texturizers, color systems, enzymes and functional ingredients).
• Translate customer requirements into scalable solutions, supporting pilot trials, industrial validations, and shelf-life studies while ensuring performance under processing conditions.                                                                               
• Manage the technical project pipeline end-to-end, including experimental design, documentation, and approval processes, ensuring compliance with quality and regulatory standards.                                            
• Drive commercial impact alongside Account Managers, identifying value creation opportunities, supporting value selling, and influencing customer decisions by linking technical solutions to business outcomes.
• Collaborate regionally and globally, engaging in technical exchanges, customer visits, and capability-building initiatives to continuously strengthen application know-how and innovation in beverage systems

You Bring

• Educational level: bachelor’s or master’s degree in food engineering, Food Technology or related fields.
• Minimum of 5 years of experience in similar positions, with a focus on the beverage industry.
• Experience in R&D (or application) of food colors (carotenoids, natural colors, etc) and hydrocolloids (pectin, gellan gum, etc) with in the beverage industry. Brewing industry knowledge is a plus.
• Availability to travel within Latin America and to other countries in Europe.
• English and Spanish: advanced level.

We Bring

• A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
• A space to grow by encouraging and supporting curiosity and an open mindset.
• A culture that prioritizes safety and well-being, both physically and mentally.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
• A firm belief that working together with our customers is the key to achieving great things.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future

How to apply

Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. 

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com