Sr. Mgr, Customer Success & IBP

Sr. Mgr, Customer Success & IBP

Location: Barcelona, Spain 

Drive the implementation of customer-centric strategies for Global Consumer Brand customers in Supply chain to optimize service, cost and cash​. Build strong partnerships with our customers for value creation supporting growth​. Collaborate with Financial and Commercial teams to set and track budget and targets.  

Your key responsibilities

• Accountable as Supply Chain SPOC for assigned GCB accounts responsible to represent Supply Chain and create partnerships with commercial and customers on all strategic customer facing topics 
• Collaborates with Financial and Commercial teams to define annual Budget and to set quarterly targets, ensuring Global Demand sign-offs process​
• Define and track (with support of COE) key customer performance metrics aligned with expectations, segmentation, capabilities and SLAs ensuring financial and strategic alignment
• Represent Supply Chain for QBRs, contract, business reviews, supplier evaluations and core list negotiations
• Support planning and supply chain sufficiency for the pipeline of accounts.​
• Create Customer Supply Plans optimizing internal & client service & costs including but not limited to order pattern, logistics services, unsold forecasts and digital 1st objectives 
• Work with Regional Operations teams to ensure proactive support & issue resolution as required
• Drive continuous measurable value creation improvements and efficiencies with quantifiable savings and ROI growth opportunities

We offer

• Recognition and celebration of your efforts and accomplishments.
• Opportunities for growth and advancement for those who embrace innovation and take initiative.
• Collaboration with experts in health, nutrition, and beauty to drive progress.
• Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
• Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
• Dedication to creating better futures for customers, communities, people, and the planet.
• Responsibility and accountability in living company values and driving sustainable solutions.
• Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

• A curious approach to problem-solving, fueling innovation by seeking new solutions and perspectives.
• A focus on impact, driving innovation and positive change through your creativity and expertise.
• A sense of ownership, delivering results that matter and contribute significantly to our success.
• Accountability to decision-making, ensuring alignment with our values and achieving positive outcomes.
• A spirit of initiative and drive for progress, contributing to our collective success as you are empowered to take ownership.
• A commitment to teamwork, fostering collaboration and respecting diverse perspectives.
• Leading by example, you bring inspiration and open-mindedness, encouraging exploration and new possibilities for growth.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
 
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. 

Because real progress only happens when we go beyond, together.

Our application process

Are you interested in this role? Please, apply by submitting your Cv in English.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.