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Job ID:  74481
Date:  Apr 5, 2025
Hybrid (Company Facility + Home Office)
Job function:  Supply Chain Management
Experience level:  Experienced Hire
Business:  Beauty & Care

Sr Specialist, Customer Experience, B&C

Job title – Sr Specialist, Customer Experience, B&C

Location – Tokyo, Japan

Job model – Hybrid

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

 

Your key responsibilities

  • Perform delivery order process to make customers’ content Input delivery order, quick return of receipt of order to customers by fax or e-mail.
  • Making the balance between the delivery and material.
  • Contact to internal and external persons for smooth delivery and adjust the schedule.
  • Because of the first gate keeper to communicate with customer, communication of delivery schedule, and stock information will be updated and shared with stakeholders.
  • Base on the customer's demand forecast provided by account managers, systematically maintain the IBP transaction by inputting the forecast with buffer stock quantities for securing the safety stock.
  • Request factories and warehouses to check and find undelivered goods, and anything necessary for the customer service is ready to do as much as possible.
  • Exchange the news and the information from customers with marketing persons.
  • Follow all policies & procedures relating to SHE and advise management of any SHE related issues for their corrective action.

 

We bring

  • Empowerment to make meaningful contributions while upholding ethical standards.
  • Collaboration with experts in health, nutrition, and beauty to drive progress.
  • Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
  • Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
  • Dedication to creating better futures for customers, communities, people, and the planet.
  • Supportive environment where individuals are empowered to progress and contribute to meaningful change.

 

You bring

  • University degree in business and/or technical.
  • Minimum 5 years’ experience of sales in cosmetic ingredient or similar industry.
  • Native level Japanese language is mandatory to handle Japan market.
  • Good written and oral communication skills in English to liaise with members from overseas entity.
  • Competence in developing and delivering presentations.
  • IT knowledge to use internal tool.

 

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate, there’s a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

 

About DSM-Firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

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