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Job ID:  74034
Date:  Feb 10, 2025
Hybrid (Company Facility + Home Office)
Job function:  IT
Experience level:  Experienced Hire
Business:  Enterprise Service Operations

ServiceNow Manager

ServiceNow Manager
Location: Barcelona, Spain
Place of work: Hybrid

 

Join us as a ServiceNow Technical Manager, where you'll lead the design, implementation, and optimization of the platform across IT, HR, Finance, and Procurement. Leverage your deep technical expertise to drive innovation, ensure stability and security, and collaborate in a global, cross-functional environment to enhance enterprise service management.

 

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

 

Your key responsibilities
  

  • Act as a Technical and Functional expert in the definition of new business processes and in their implementation, covering all service delivery unit (SDU) in GES – “Global enterprise services”: IT, HR, Finance, Purchasing and various other custom applications. 
  • Collaborate closely with the third-party platform support team, improve their knowledge, and cross-check the quality of their development work and the maintenance of the platform.
  • Provide Deep technical support and troubleshooting for ServiceNow-related issues.
  • Customize and configure ServiceNow applications to meet business requirements.
  • Integrate ServiceNow with other enterprise systems and tools.
  • Develop and maintain technical documentation, including design specifications, test plans, and user guides.
  • Conduct training sessions and workshops for end-users and stakeholders.
  • Instill ServiceNow platform best practices for all subscribed solution packages. Advice on greater usage of existing licensed capabilities to deliver added value to the business. 
  • Collaborate with cross-functional teams to identify and implement process improvements. Participate in enterprise service management (ESM) projects and collaborate with other SM process owners and managers to develop processes in other areas of service management. 
  • Control and maintain the stability and security of the platform and look for opportunities to improve their effectiveness and efficiency by influencing behavior and driving the change.  
  • Support insights into end-to-end performance, monitoring, analysis and reporting on SM processes.  
  • Participate in platform audits, report findings and improvements, maintain an overview of the status of these findings.  


 
We bring
 

  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
  • A flexible work environment that empowers people to take accountability for their work and own the outcome.
  • A space to grow by encouraging and supporting curiosity and an open mindset.
  • A community of experienced professionals that will support you along your learning path and challenge you to realize your potential.Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
  • An eagerness to be one team and learn from each other to bring progress to life and create a better future.

 
You bring

 

  • Technical expert in ServiceNow with a broad understanding of the platform and its capabilities, in various SN offerings in ITSM and other products (e.g. Finance, Purchasing, HR, automation, integrations, virtual agent, employee center)
  • Minimum 10 years of experience in this field. Understanding of best practices to keep the platform maintainable and easily upgradable.
  • Experience in Designing, developing, and implementing ServiceNow modules.
  • Experience with ServiceNow integration using REST/SOAP APIs, robust Transform maps
  • Strong knowledge of ServiceNow platform capabilities and architecture
  • Proficiency in JavaScript, HTML, CSS, and other web technologies
  • Understanding of relational databases and SQL
  • ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) certifications are highly desirable.
  • Knowledge of Agile and DevOps methodologies.
  • Deep understanding of ITIL framework and ITSM processes. ITIL4 Foundation, a Practitioner certification is a plus. 
  • Demonstrate tact and diplomacy to maintain successful working relations.  
  • Able to collaborate across multiple stakeholders, departments, and countries, working in a global and multicultural organization.  
  • Good problem/solving and analytical skills, ability to evaluate data trends, drive for continuous proactive improvement.  
  • Able to operate effectively in a matrix organization by overcoming silo thinking, see the big picture.


Our recruitment process

 

Are you interested in this role? Please, apply by submitting your Cv in English.

 

Equal opportunities commitment 

 

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

 

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.  

 

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

 

About dsm-firmenich

 

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.www.dsm-firmenich.com.

 

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

 

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