Senior Expert GES PSC Ops

1. General Job information

2. Position in the organization

3. Purpose of the job

The Senior Expert PSC Ops plays a vital role in supporting Direct Procurement by managing RFx processes, contract management, vendor master creation, RM block invoices and coordination with different function involved in the process. The key responsibilities include facilitating RFx processes (RFQ, RFP, RFI), ensuring timely supplier campaign, and maintaining compliance in data insights. Senior Expert PSC Ops oversee the creation, modification, and renewal of outline agreements while monitoring contract validity, pricing, forecasting, consumption and supplier performance. Senior Expert PSC Ops collaborates with procurement, sourcing, and stakeholders to resolve discrepancies and provide reporting insights. Additionally, Senior Expert PSC Ops drive process improvements through automation and digital tools, contributing to cost optimization, risk mitigation, and enhanced supplier relationships.

The Business Environment

P&SC Organization

The Procurement & Supply Chain organization annually deals with 350.000 PO items related to all Indirect goods and services and 600.000 invoices and 150.000 tickets for DSM globally. Employees within P&SC are responsible for small value buying with a total value of €100M.

To ensure that the entire Source to Pay process runs smoothly, the Senior Expert PSC Ops interacts with multiple stakeholders: requisitioners, buyers, category managers, site management teams, suppliers, Finance, Sourcing, and the business/service units on a global scale.

dsm-firmenich business processes are executed upon a foundation of IT applications (e.g., SAP Ariba) which provide functional efficiency, data storage, transfer & analysis capability. They provide substantial competitive advantage, they are innovated & improved in line with business strategy, best practice, legal necessity, and Corporate Requirements. Optimal use of dsm-firmenich IT applications contributes to effective and efficient operations.

Partners & customers are increasingly innovating services toward global technology & social trends. They demand increasingly higher levels of collaboration, accuracy, reliability, speed & agility. As RFx and contract management team aims to contribute to this by providing high-quality, pro-active and swift support to internal functions & suppliers.

Direct Procurement Desk Team:

The RFx and contract management team, part of GES P&SC, handles RFx processes on SAP Ariba or manually, manages eTender & eAuctions, oversees contract management, and provides support to suppliers and SMs in these areas. The Senior Expert PSC Ops supports and facilitates end to end of eSourcing events and contract management.

5. Job Content:

Key Areas of Accountability / Responsibility

• Prepare RFx (price lists/outline agreement proposals) for quarterly / half-yearly  / yearly campaign for the Sourcing Manager.
• Validate, request, and maintain procurement conditions, including PIRs, contracts, and source lists.
• Support audit requests for internal compliance and external certifications.
• Ensure operational activities meet SLA targets and quality standards.
• Prepare reporting template on volume consumption per supplier for quarterly volume review with supplier.
• Work with Planning teams to ensure seamless integration of Outline Agreements with production planning and scheduling.
• Prepare quarterly volume validation with suppliers.
• Collaborate with Sourcing Managers to ensure alignment with procurement strategies and contract terms.
• Provide regular reports and analytics on Outline Agreement performance, including contract compliance and expiration dates.
• Request new supplier creation and update supplier general data, coordinating with suppliers as needed.
• Collaborate with respective teams to make sure the conditions are correctly and timely updated as per the negotiated conditions
• Drive governance by collaborating with all relevant stakeholders.
• Provides input to drive improvement through refining or modifying existing processes to improve productivity, efficiency, and accuracy of the RFx and contract management processes
• Understanding the business requirements and ensuring that the requirements are successfully incorporated during the campaign process, by asking questions and seeking confirmation
• Ensure data integrity, accuracy, and consistency across all Outline Agreements
• Helping and supporting Sourcing Managers and Planners in resolving technical & operational issues related to P2P process.
• Participating in key meetings as assigned in the global RFx and Contract Management team
• Tracking and documenting all RFx and Contract Management activities. Developing & continuously improving a playbook of related questions and the solution, described in a step-by-step plan and maintaining SOP's and other training documentation
• Continuously improving the training material developed during transfer

6. Complexity of the job

1. Cross-Functional Collaboration
• Requires coordination with multiple stakeholders, including Procurement, Finance, Legal, Planning, PMD and Suppliers.
• Ensures alignment of specifications and requirements across departments.
2. Compliance & Regulatory Adherence
• Adhering to internal procurement policies and external regulatory guidelines.
• Ensures contracts meet legal, financial, and risk management standards.
3. Managing Diverse Procurement Scenarios
• Handles different RFx types (RFI, RFP, RFQ) based on sourcing needs.
• Providing inputs for competitive bidding and negotiation processes.
4. Data Accuracy & Documentation
• Maintains precise contract terms, pricing, and supplier records.
• Ensures version control and proper audit trails.
5. Stakeholder & Supplier Relations
• Managing expectations of internal requestors and external suppliers.
• Handling supplier queries, negotiations, and escalations.
6. Process & System Complexity
• Works with ERP and procurement tools for RFx and contract management.
• Understands system workflows, approval processes, and automation tools.
7. Contract Lifecycle Oversight
• Monitors contract renewals, amendments, and terminations.
• Ensures timely updates to prevent procurement disruptions.
8. Risk Mitigation & Dispute Resolution
• Identifies potential risks in vendor contracts and takes preventive actions.
• Resolves discrepancies between contractual agreements and actual deliverables.
9. Managing High Volumes & Time Sensitivity
• Handles multiple RFx and agreements simultaneously.
• Ensures timely execution to meet business demands.
10. Driving Process Improvement
• Identifying inefficiencies and optimizing procurement workflows.
• Implements best practices and automation for enhanced efficiency.

7.    Knowledge and educational level

• University or higher degree in business or related field preferred, or equivalent experience
• Fluent in English, written and oral
• Added advantage, B2 Certification in French and/or German, written and oral
• Specific knowledge in Direct Procurement will be valuable. 
• In-depth knowledge of processes and systems in the functional P2P area (purchasing and accounts payable)
• Experience in working SAP Procurement / Planning modules
• Has good verbal and written communication & influencing skills
• Strong at internal and external stakeholders’ management
• Analytics skills and experience with dashboard preparation

8.   Required level of experiences

• Experience in P2P processes being purchasing and/or accounts payables (>5 years)
• Direct Sourcing knowledge/experience in managing pricelist campaigns.
• Commercial education and drive
• Experience with customer facing roles (>2 years)
• Experience in co-operation with different types of organization and different hierarchy levels (>2 years)
• Passion for customer experience, operational excellence, and continuous development
• Proven track record in working with Direct Procurement
• Intermediate to advanced skills in MS Office (Word and Excel)

9. Behaviours and explanation

• Excellent communicative and social skills
• Excellent customer service attitude, customer centric behaviour
• Strong attention to detail and excellent problem-solving skills
• Strong in stakeholder relationship building
• Clear communicator (able to diagnose and escalate and fix issues)
• Strong interpersonal skills, with positive attitude
• Ability to judge and manage multiple requests at different levels of intensity and importance
• Positive influencer and team collaborator
• Ability to implement structural improvements in eSourcing & eAuction projects and business processes that drive efficiency and growth