Senior Customer Analyst, Mass Channel - Bentonville, AR (Home Office)

Senior Customer Analyst, Mass Channel

Location: Bentonville, AR, US

Place of Work: Home Office in Bentonville, AR

Ready to work on category leading brands with the world’s top retailers? Join our i-Health Sales team!

You are a builder, a storyteller, and a change-maker—ready to lead with ambition, act with agility, and deliver with excellence. If you’re energized by impact and a customer-first mindset, we want you on our Sales team. Help us shape the future of consumer health for millions of consumers, together with our customers.

As our Senior Customer Analyst, Mass Channel you will be the insights engine powering our most strategic retail partnerships: Walmart and Target. With a bias for action, you’ll blend storytelling and analytics, turning complex data into clear, compelling insights that drive performance, unlock growth, and build category leadership at shelf. By leveraging analytical tools, not limited to Scintilla and Nielsen, you will support consumer acquisition and growth acceleration. You will work cross-functionally with Sales, Commercial Excellence and external teams to directly support our retail partners — to elevate how data drives action. From shopper behavior to promotional performance, your work will influence everything from assortment to innovation strategy.

Location: Fully remote, home-based role in Bentonville, AR.

About us:

At i-Health (a dsm-firmenich company), consumers and brands are at the heart of all we do. We are on a mission to unlock self-care for overlooked and unspoken health needs. As leaders in our respective categories of Microbiome (Culturelle® Probiotics, Lacteol® Postbiotics) and Women’s Health (AZO® intimate health and Estroven® menopause solutions), we strive to be the thought leaders and change makers, carrying the responsibility to shape the future of our categories and bring inspired, approachable science-backed solutions to our core audience of women and families.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Develop, maintain, and present accurate and timely KPI reporting for our business.
Activate brand storytelling by turning raw data into comprehensive KPI dashboards and presentations.
Identify, analyze, and interpret data sets through syndicated platforms to deliver actionable insights.
Monitor brand, category, competitor, and industry data to capitalize on emerging trends.
Build pre-during-post analysis measurement structures to highlight transparent results.
Quickly adapt and enhance measurement approach as needed based on changing market dynamics.
Provide pricing and promotion effectiveness recommendations to optimize purchase behavior.
Leverage Scintilla data platform to inform customer team and internal teams with breakthrough insights.
Enable optimized WMC and Roundel strategies through ongoing Retail Media analyses.
Present information internally and externally with engaging presentations.
Deliver ad-hoc reporting as requested by team to support ongoing business evaluation and analysis.
Showcase analytical best practices and insights to cross-functional teams.
Collaborate with cross-functional departments to successfully drive brand ambition and enable support.
Partner closely within team and with external partners to drive collaboration and business outcomes.
Enable an intellectually curious mindset and desire for continuous learning and improvement.
Support Mass Channel team as needed.

We bring

An opportunity to work on category leading brands in exciting growth areas in self-care.
A Customer-first approach, working with outstanding retail partners to drive category growth.
Tools to shape retail insights that drive meaningful change and impact.
Responsibility and accountability in living company values and driving sustainable solutions.
Recognition and celebration of your efforts and accomplishments.
Competitive pay, career growth opportunities and outstanding benefits programs.

You bring

Bachelor’s Degree required.
Minimum of 3+ years of experience in the CPG industry; strong background in Analytics.
Understanding of Analytical platforms including Scintilla, Nielsen, and data tools.
Effective team collaboration skills, demonstrated in cross-functional and virtual environments.
Comfortability using one or more data visualization reporting tools (Power BI, Tableau, etc.)
Proficient skills in analyzing, interpreting, and sharing data to make informed business decisions.
Ability to appropriately prioritize, multi-task and meet fast paced deadlines.
Clear communication, meeting effectiveness and presentation skills.
Familiarity within Health & Wellness categories preferred.

The application process

Interested in this position? Please apply online by uploading your resume in English via our career portal.

Equal Opportunities Commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there's a place for everyone at dsm-firmenich.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. dsm-firmenich people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world's growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Agency Note

Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.