Sales Coordinator

Job Role- Sales Coordinator

Location: Mumbai

At dsm-firmenich we strive to achieve a world where you don’t have to choose between taste, texture, or health - and can enjoy it all. Our innovative ingredients, expertise, and solutions bridge the gap between the delicious, the nutritious, and the sustainable.

This role sits with the Sales Team. This person will manage customer service requests and supports delivery. Ensures data accuracy, compliance, and efficient execution to support commercial success.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your Key Responsibilities:

1. Drive end-to-end management and closure of all CCR cases with timely follow-ups and clear stakeholder communication.
2. Handle CRM cases, regulatory inquiries, documentation requests, and coordinate customer sample tracking.
3. Monitor open contracts and unfulfilled volumes, ensuring proactive customer follow-ups and closure.
4. Manage sales rebates as per contract terms and obtain approvals for Credit/Debit Notes arising from CCR.
5. Support IBP processes, quotation management, and sales reporting activities.
6. Maintain accurate customer and contract master data, and support customer-led premix reformulations.

We Bring

1. A rich history and a promising future of bold scientific innovation and passionate creation with our customers.

2. A space to grow by encouraging and supporting curiosity and an open mindset.
3. A culture that prioritizes safety and well-being, both physically and mentally.
4. The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
5. Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
6. An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You Bring

1. About 8-12 years of experience supporting sales team

2. Graduate / post-graduate qualification
3. Strong Communicator with problem solving, analytical thinking, business acumen
4. Ability to manage stakeholders exhibits a high level of interpersonal skills and communication skills.
5. Proficiency in using SAP & office software like excel and power point
6. Strong commercial acumen, analytical and conceptual skills.

About dsm-firmenich:

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together.

Our application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-firmenich.com/careers).For further information, please contact Shradha Tiwari, Talent Acquisition Partner (Shradha.tiwari@dsm-firmenich.com).

Inclusion, belonging and equal opportunity statement:

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role