Sales Account Assistant

Job Title: Sales Account Coordinator

City, Country: Grodzisk Mazowiecki, Poland

Hybrid/Remote/On Site: Hybrid

As Sales Account Coordinator you will be supporting account managers and clients in food industry (flavors). You will ensure constant flow of communication with customers. You will communicate with internal and external partners nationally and internationally.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Key responsibilities:

Customer Information Support:

Manage day to day client requests, including sampling and documentation; assist in scheduling client meetings and preparing client presentations (non-marketing or category related)

Update Flavor Gate/Firmenich Studio for specific customers & distributors; follow up customer dispute with Customer Care in SAP

Project Management Support:

Open projects in Atlas; check on-going projects, create follow-up Action Reports, and follow up project progress (in absence of ACM)

In Atlas: generate pricing requests; fill in regulatory questionnaire based on customers’ requirements; introduce sample requests, CoA and follow up on sampling delivery to customer for specific requests; prepare client submissions (products, documentation (TDS, SDS, price letter…); enter Supply Chain notices.

Account Management Support: Customer master data in SAP & ATLAS & Canopy
Reporting
Commercial Conditions Support

We bring:

Empowerment to make meaningful contributions while upholding ethical standards.
Recognition and celebration of your efforts and accomplishments.
Opportunities for growth and advancement for those who embrace innovation and take initiative.
Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
Responsibility and accountability in living company values and driving sustainable solutions.
Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring:

Education in commerce, sales, marketing, or other relevant fields.
2-3 years of expertise in customer service or sales, ideally in food / taste / health / pharma or chemical sectors.
Confident use of MS Office and SAP.
Fluency in Polish and very good written and spoken English.
Responsible, independent, structured, and team-oriented work as well as a high willingness to provide service and support.

The application process:
Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Maria Roman, Talent Acquisition Business Partner (maria.roman@dsm-firmenich.com).

Equal opportunities commitment:

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone at dsm-firmenich.

As a committed equal opportunity employer, we ensure our recruitment practices are inclusive and fair. We encourage the recruitment of a diverse workforce, representative of the communities in which we work, by using inclusive language, diverse interview panels, diversified sourcing strategies. Selection is based on qualifications, competency, experience, performance history and fit with the team to advance fair and equitable opportunity.

Employment decisions are based upon job-related reasons regardless of an applicant's race, color, ethnicity, national origin, religion, gender, gender identity or expression, sexual orientation, age, disability, backgrounds, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich:

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com

Agency Statement:
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.

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