Sales Account Coordinator, B&C, P&B

Job title – Sales Account Coordinator, B&C, P&B

Location – Seoul, South Korea

The global Beauty & Care Market is an exciting, growing market of around €10B. Megatrends, such as aging population, increasing health awareness, men's grooming support the growth of our industry.

We face a range of competitors from large multinationals such as BASF, Givaudan to smaller niche players. Price pressure is high for a majority of our portfolio, so cost leadership combined with innovation, diversification and excellent go-to-market strategies and understanding of our customers are crucial for our business.

Your Key Responsibilities:

Perform delivery order process to make customers’ content
Input delivery order, quick return of receipt of order to customers by fax or e-mail.
Making the balance between the delivery and material
Contact to internal and external persons for smooth delivery and adjust the schedule.
Because of the first gate keeper to communicate with customer, communication of delivery schedule, and stock information will be updated and shared with stakeholders.
IBP maintenance: Base on the customer's demand forecast provided by account managers, systematically maintain the IBP transaction by inputting the forecast with buffer stock quantities for securing the safety stock.
Customer Services: Fax transportation slip to customer if necessary. Request factories and warehouses to check and find undelivered goods, and anything necessary for the customer service is ready to do as much as possible.
Communications: Exchange the news and the information from customers with sales persons. Send invoices to the customers quickly. Follow all policies & procedures relating to SHE and advise management of any SHE related issues for their corrective action.

We Offer:

Unique career paths across health, nutrition and beauty – explore what drives you and get the support to make it happen.
A chance to impact millions of consumers every day – sustainability embedded in all we do.
A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
A community where your voice matters – it is essential to serve our customers well.

You Bring:

University degree.
Minimum 3 years’ experience of Customer Care in cosmetic ingredient or similar industry.
Native level Korean language is mandatory to handle Korean market.
Good written and oral communication skills in English to liaise with members from oversea entity.
Competence in developing and delivering presentations.
IT knowledge to use internal tool

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.