SR Director GES Intelligent Process Automation & Specialized Business Services (IPA & SBS)

SR Director GES Intelligent Process Automation & Specialized Business Services (IPA & SBS)
Barcelona, Spain

Lead the global transformation of Global Enterprise Services (GES) by shaping our automation, AI, and specialized services agenda. This role drives end‑to‑end digital innovation, unlocks measurable value, and elevates user experience across the enterprise. You’ll partner with senior leaders, build high‑performing global teams, and help define the future of how GES delivers impact worldwide.

Your key responsibilities

Lead the vision and governance for IPA & SBS (Intelligent Process Automation and Specialized Business Services), ensuring alignment with GES strategy, E2E transformation priorities, and the enterprise digital roadmap.
Drive strong governance for automation, AI, NOVA (ServiceNow), and process optimization, ensuring transparent prioritization and value realization.
Oversee budgeting, forecasting, actuals, and long‑range planning for IPA & SBS, ensuring disciplined financial management and benefit tracking.
Manage demand intake, feasibility assessments, and prioritization for new Specialized Business Services opportunities, ensuring structured and scalable scope expansion while securing adoption of landlord models or incubation service models.
Lead end‑to‑end service transitions—including process assessment, technology enablement, hiring, onboarding, and knowledge transfer—ensuring successful stabilization, monitoring KPIs, OKRs, customer satisfaction and business continuity.
Develop and scale specialized services such as forensic analytics, data mining, and digital operations; drive stakeholder engagement and effective issue resolution
Own GES digitalization, automation, and NOVA roadmaps, leveraging AI and emerging technologies to improve performance, user experience, and process excellence.
Build high‑performing global teams, fostering a culture of agility, accountability, continuous improvement, and digital adoption across IPA & SBS.

We offer

A unique opportunity to shape the future of GES – Join a global transformation journey in an international, agile environment with plenty of opportunities for growth and career development.
Be a catalyst for change – Drive simplification and value creation across multiple departments, regions, countries, and business units.
Lead seamless end-to-end processes – Elevate user experience, customer satisfaction and operational excellence across the organization.
Partner with senior leaders – Collaborate across functions to build new capabilities and design a future-ready organization
Growth that keeps pace with you – Join an industry leader committed to developing your expertise and leadership skills.
A culture that lifts you up – Work with collaborative teams, celebrate shared wins, and thrive in an environment where people cheer each other on.

You bring

Significant experience in end‑to‑end process optimization, digitalization, and automation across global GBS or multinational environments. 10+ years leading transformation across complex global processes (e.g., S2P, Q2C, R2D, H2R, DTS, MDM).
Proven ability to design, implement, and run scalable service platforms and global operations in complex shared‑service models. 15+ years driving scalable and efficient shared service models.
Demonstrated leadership of large, diverse global teams, fostering engagement, growth mindset, and high‑performance cultures where talent thrive and grow. Ability to engage during change.
Deep Continuous Improvement expertise, applying Lean, Six Sigma, process mining, and automation to simplify and standardize processes.
Strong technology enablement skills, including workflow automation, RPA, AI/ML, GenAI/Copilot, ServiceNow, analytics, and data‑driven solutions.
Exceptional stakeholder management and communication skills, with the ability to influence, collaborate across geographies, and build trust in matrixed environments

Our application process

Are you interested in this role? Please, apply by submitting your Cv in English.

About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

DEI and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.