Manager, D&T SAP Service Delivery Manager

Job Title: Manager, D&T SAP Service Delivery Manager

Location - Hyderabad

Purpose of the job:

Within the Transactional Core / SAP Platform Services Cluster, you will be responsible for managing SAP application management services contracts across both on-premises and cloud environments. This includes ensuring that suppliers deliver services in line with agreed service levels, contractual commitments, and cost expectations. You will regularly review supplier performance, proactively addressing delivery issues to maintain operational stability and minimize escalations. In addition, you will collaborate closely with other Delivery Managers to drive a consistent and aligned approach to supplier and contract management, while jointly addressing common topics and continuous improvement initiatives across the cluster.

Your key responsibilities:

Manage service delivery as a Service Delivery Manager for partner-delivered services, providing direction, mentoring, performance management, and oversight across partner locations.
Monitor and review service performance through regular reporting, ensuring service availability, reliability, stability, and adherence to agreed SLAs.
Support business continuity by contributing to business recovery, disaster recovery, and continuity planning, and manage transitions from project delivery to managed operations.
Oversee contract and financial management, including contract extensions, purchase order creation, invoice follow-up, payments, forecasting, and license compliance.
Collaborate with platform and product teams to support project delivery, major maintenance activities, and continuous service improvements.
Stay aligned with the SAP roadmap and internal developments, proposing enhancements to service delivery and actively participating in chapter or cluster initiatives impacting all suppliers in scope.

You bring:

10+ years of experience in SAP, with at least 5 years in a service delivery management role.
In-depth knowledge about and experience with Application Managed Services (operations and finances) to be an equal counterpart in discussions (content, concepts, technology) and overlook the services landscape and service providers.
Proven SAP functional experience preferably in Supply Chain, Order Management or Manufacturing domain.
Experience with on-premises services, cloud services.
Excellent communication, organizational, and problem-solving skills.
Strong leadership capabilities. Ability to work under pressure, manage multiple priorities, lead and keep cross-team initiatives moving.
Confident in dealing with conflicting interests of various stakeholders that can clash during work.

We Bring:

Work in very close proximity to our business in a global and intercultural environment.
Progress to life. By being in D&T department you will shape the future through digital and innovative solutions.
High challenger career and big opportunities within SAP solutions.
A flexible work environment that empowers people to take accountability for their work and own the outcome.
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity.
An eagerness to be one team and learn from each other to bring progress to life and create a better future.

The application process:

Interested in this position? Please apply on-line by uploading your resume in English via our internal career portal. For further information about the position, please contact Nisha Tiwari (Nisha.tiwari@dsm-firmenich.com).

Inclusion, belonging and equal opportunity statement:

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement:

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.