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Job ID:  79466
Date:  Feb 2, 2026
Job function:  Human Resources
Experience level:  Experienced Hire
Business:  GES Hire to Retire

Lead Specialist GES H2R Learning

Job Title: Lead Specialist GES H2R Learning

Location: Hyderabad, India

The GES HR PeopleNow Tier 1 Learning role provides first‑level operational support for Learning solutions within the global GES HR shared services model. The role focuses on resolving Learning‑related tickets that cannot be addressed at Tier 0, ensuring high‑quality service delivery, adherence to global standards, and timely resolution within agreed SLAs. This position also contributes to process optimization, system improvements, and release testing within the SuccessFactors Learning environment.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

  • Tier 1 Learning Support & Ticket Handling
    Provide operational support in the Learning domain by handling Tier 1 tickets, resolving incidents and work orders with accuracy, priority, and quality within agreed SLAs.
  • Learning System & Reporting Support
    Work on Learning‑related report requests and ensure correct system usage while maintaining required expertise in the SuccessFactors Learning area.
  • Process & Knowledge Management
    Ensure adherence to global standard processes, tools, and documentation; create and update QRCs, Q&A content, and work instructions for Tier 0 and Tier 1 support.
  • Problem Management & Continuous Improvement
    Analyze recurring incidents, investigate root causes, and propose process or system improvements to Tier 2, service line managers, and GSC managers.
  • Release Testing & UAT Support
    Support system releases by executing test scripts, participating in UATs in coordination with Tier 2, and validating Learning functionality.
  • Project & Training Support
    Contribute to Learning‑related projects by creating training materials and supporting the testing and implementation of new Learning content in coordination with e‑learning specialists.

 

We Bring

 

  • A purpose-led, performance-driven work environment.
  • Opportunities to lead complex workplace operations and projects.
  • A collaborative culture that values innovation and operational excellence.
  • Career growth across functions, sites, and global teams.
  • Continuous learning and development through structured programs.
  • An inclusive, supportive workplace that encourages new ideas.

You bring

  • Graduation or post‑graduation degree, preferably in Human Resources, with a minimum requirement of a vocational degree in HR Management, Business, or a related discipline.
  • Proven experience in HR operations, with a minimum of 2 years in a Global Shared Services environment.
  • Strong system knowledge of Talent Suite / SuccessFactors Learning with a high affinity for working on HR technology platforms.
  • 2 to 5 years of relevant HR experience, preferably in Learning or HR operations.
  • Experience working in global and virtual team environments, supporting cross‑regional stakeholders.
  • Ability to work under tight deadlines with flexibility, combined with strong proficiency in MS Excel and MS Office tools.

 

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply online by uploading your resume in English via our career portal (www.dsm-firmenich.com/careers). For further information, please contact Teena Khan, Talent Acquisition Business Partner (Teena.khan@dsm-firmenich.com).

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve. We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

 

 

 

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