Lead Expert Tolling QA Pet Food
Lead Expert Tolling QA Pet Food
Shanghai, China/ Singapore
Your key responsibilities
- Maintain strong collaboration with external manufacturers, including audits, onboarding, and setting up quality agreements.
- Lead resolution of quality issues, ensuring food safety and product quality through root cause analysis and corrective actions.
- Drive and implement quality improvements across external manufacturers and internal processes, especially during new product or line introductions.
- Ensure compliance with internal standards and customer requirements, including HALAL, Kosher, and change management processes.
- Manage customer complaints with external manufacturers, conduct risk assessments, and prevent recurrence through integrated QA processes.
- Oversee product release, performance reviews, and return goods processes, while actively participating in relevant projects.
We offer
• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen.
• A chance to impact millions of consumers every day – sustainability embedded in all we do.
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.
You bring
•Master’s degree in food technology or relevant field. Pet food experience highly desired.
•Collaborative mindset, can do and open approach to act on different stakeholder levels
• 5 years of work experience within the food industry with Quality management systems. Working in cross – functional teams is highly preferred.
•Proactive and a team player, can also work autonomously
• Fluent English, good Chinese needed; other language is a plus
•Able to travel, and flexible in case of urgent matters
About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Inclusion belong and equal opportunities
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.