Lead Expert D&T Customer & Consumer Insights

Job Title: Lead Expert D&T Customer & Consumer Insights

City, Country: Barcelona, Spain

We are seeking a Lead Expert, Customer & Consumer Insights who will operate as a Senior Business Analyst, leading complex insight initiatives and contributing to the development of next generation digital insight products. This role offers a strong pathway for future growth into Product Management.

You will work on innovative, insight driven digital solutions that capture, analyze, and visualize product evaluation data entirely digitally, delivering forward looking insights and end-to-end evaluation capabilities.

This is a highly cross‑functional role requiring exceptional analytical acumen, strong business understanding, and outstanding stakeholder management

Your key responsibilities

Lead end-to-end insight digital projects across trends, signals, product testing, and consumer behavior.
Ensure high standards of data quality and consistency.
Partner closely with our Development Teams, Data & AI teams, and Engineering units to enhance and scale digital insight products.
Play a leading role in shaping the product backlog, defining and refining user stories, and coordinating user testing cycles.
Translate user needs and business challenges into actionable feature requirements.
Support delivery teams with clear acceptance criteria, prioritization input, and continuous feedback loops.
Collaborate with stakeholders across our Business Unit’s Marketing, Creation, CI and Commercial teams.
Facilitate alignment meetings, run demos, and communicate insights or product updates clearly and persuasively.

We Offer

Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen
A chance to impact millions of consumers every day – sustainability embedded in all we do
A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
A community where your voice matters – it is essential to serve our customers well.

You bring

5+ years of experience in a Business Analyst, Consumer Insights, Market Analysis, or Analytics role.
Proven experience delivering high‑impact analytical work in complex, cross‑functional environments.
Experience with data visualization and storytelling (Power BI, or similar).
Experience working with custom development and AI.
Exposure to product development or agile ways of working.
Ability to translate user needs into product requirements and feature ideas.
Excellent communication, influencing, and senior stakeholder management skills.
Ability to simplify complexity and drive alignment across diverse teams.
Fluent in English; Comfortable operating in a global and multicultural environment.

About dsm-firmenich:

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Our application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www. dsm-firmenich.com/careers).

Inclusion, belonging and equal opportunity statement:

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.