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Job ID:  62033
Date:  Aug 5, 2022
On Site
Job function:  Quality, SHE & Security
Experience level:  Experienced Hire
Business:  DSM Nutritional Products

Quality Customer Support Manager

Bring your passion. Build the future.

Quality Customer Support Manager


You Will:


Coordinate the investigation and corrective actions for all product quality complaints for products manufactured or shipped from the Kingstree manufacturing facility. Lead the complaints CAPA team in order to reduce overall Nutritional Lipids complaints. Provide detailed reporting on Nutritional Lipids complaints and TrackWise data for monitoring and trending purposes.


Manage the Approved Supplier List (ASL) for Kingstree.  Work with supplier auditing group to ensure current and new suppliers are appropriately audited per an approved audit schedule.  Assure ASL is in compliance with the Management Directive.


Co-Lead the HACCP program for Kingstree.  Ensure annual reviews are completed and documented.  Responsible for HACCP reviews as part of the MOC process.


Provide leadership and direction for Quality Department personnel


Key Responsibilities:


  1. Assist the Quality Sr. Manager in providing leadership in the implementation and use of the Quality Management System throughout the organization.
  2. Manage the investigation of all product quality complaints, ensuring completion within a timely manner as defined within the limits established in the Management Directive and SAP.
  3. Provide customer complaint trending and reporting of Kingstree CCRs throughout Nutritional Lipids.
  4. Lead the manufacturing site CAPA team in association with all customer complaints.
  5. Act as Quality designee for MOC Committee in the absence of the Quality Sr. Manager.  
  6. When assigned, represent Quality on special project teams and product development teams to identify and correct quality issues. 
  7. Facilitate the communication back to customers on all product quality complaints.
  8. Create and maintain associated procedures as they pertain to job function. 
  9. Report any quality deviations or non-conformances that are observed.
  10. Has the authority to intervene in the event of a quality or safety protocol concern.



We Bring:

  • A competitive compensation package, with comprehensive health and welfare benefits
  • A place to grow and develop
  • A company that is purpose-led and performance-driven in a corporate culture that values people and planet
  • The opportunity to work on growing brands and build on a strong foundation
  • The chance to make improvements and make an impact on the business


You Bring:


  • BS degree in Chemistry, Biology, Microbiology, Biochemistry, or related science.
  • Computer proficiency with Microsoft Office
  • Knowledge of FDA good manufacturing practices (GMP) 21 CFR Part 117.
  • Ability to understand a complex biological and chemical manufacturing process
  • Knowledge of TrackWise, Documentum and SAP systems.
  • Certification in HACCP is desired but not required to start
  • Knowledge of key aspects and the ability to manage an ASL
  • 6+ years of Quality experience or equivalent experience in a relevant technical discipline
  • Understanding of cGMP/Quality compliance activities
  • Excellent written and verbal communication skills with the abilities to present findings to management
  • 3+ years of experience in Root Cause Analysis



How to Apply:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal The procedure will generally be in line with the DSM application process outlined on the DSM career website. Due to privacy regulations, we can only actively interact with applications via our career portal.

DSM NA is an Equal Opportunity and Affirmative Action Employer. DSM is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

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