Expert Sales Systems EMEA

Expert Sales Systems EMEA

Kaiseraugst, Switzerland

Your systems. Your expertise. Your impact.

Ready to be the tech backbone of a high-performing sales organization? As our Expert Sales Systems EMEA, you'll be the go-to person who makes SAP, CRM, and commercial tools actually work for our teams across Europe, the Middle East, and Africa. This isn't just about troubleshooting—you're the strategic force ensuring data flows seamlessly, systems talk to each other, and sales teams have the digital firepower they need to win.

If you geek out over data integrity, love solving complex system puzzles, and want to drive real change in a global health and nutrition powerhouse, let's talk

Your key responsibilities

Own customer master data excellence across EMEA as the regional SAP Key User, validating and approving all CMD requests through NOVA while ensuring data accuracy drives commercial success.
Be the CRM powerhouse by supporting users, delivering training, managing access rights, and maintaining seamless alignment between CRM and SAP to keep sales teams firing on all cylinders.
Safeguard data integrity across SAP, CRM, and NWP by proactively identifying inconsistencies, analyzing root causes, and implementing solutions before they impact business operations.
Drive regional system projects that enhance sales effectiveness, lead process optimization initiatives, and represent EMEA in global CMDM forums to ensure regional compliance and best practices.
Support commercial pricing excellence as backup to the Lead Expert, managing SAP Target Pricing, Mendix Pricing Tool configuration, and delivering critical reporting when the business needs it most.
Support NPS preparation, consolidate feedback, and own CX improvement opportunities that come from real customer insights.

We offer

Purpose-driven impact where your work supports health and nutrition solutions reaching millions globally—from dietary supplements and medical nutrition to life-changing programs in vulnerable communities.
Global exposure and cultural richness collaborating daily with diverse teams across Europe, Middle East, and Africa in a fast-paced, multicultural environment that broadens your perspective.
Shape digital transformation by actively influencing how we deploy, optimize, and evolve sales systems regionally and globally—this is innovation work, not maintenance mode.
Accelerated career growth with continuous learning opportunities, tailored development programs, and pathways to people-leadership roles within our global Customer Experience organization.
A culture that values you with strong focus on well-being, psychological safety, work-life flexibility, and an inclusive environment where authenticity and diverse perspectives drive better decisions.
Competitive rewards package including excellent compensation, comprehensive benefits, job security in a global organization, and the satisfaction of enabling commercial excellence across three continents.

You bring

3–5 years of proven experience in master data management, SAP SD module, CRM systems, and order-to-cash processes within complex, international business environments.
Commercial education or bachelor's degree in business administration, information systems, or related field with demonstrated ability to bridge business needs and technical solutions.
Deep SAP and CRM expertise operating as a recognized Key User and subject matter expert who can troubleshoot, configure, test enhancements, and train others with confidence.
Exceptional analytical and problem-solving skills with meticulous attention to detail, ability to manage complex data scenarios, and talent for turning insights into actionable improvements.
Excellent English proficiency (written and verbal) enabling you to communicate effectively across cultures, functions, and all organizational levels; German language skills are a valuable plus.
Strong project management and stakeholder skills combined with a solution-oriented, customer-focused mindset that thrives under pressure, embraces change, and builds trusted partnerships across diverse teams.

Our application process

Interested in this role? Then please apply online only via our career portal.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.