Director Customer Experience (Sales Excellence) - US Home Office
Director Customer Experience (Sales Excellence)
Location: US Home Office in central or eastern time zone
Place of Work: Remote
Is sales excellence something that drives you? We may have a job tailor made for you! We’re hiring for Director Customer Experience (Sales Excellence) in our Animal Nutrition & Health (ANH) business. In the role, you will manage digital and customer solutions including capability building, implementation maximize performance of Account Teams (customer-facing roles) by ensuring the right access to data insights, digital tools, training and relevant content. You’ll play a key role in ensuring the organization has the tools and capabilities to deliver on role responsibilities for digital and customer solutions as part of the end-to-end framework. Are you ready for something new and exciting?
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated
Your key responsibilities
- Manage customer experience (sales excellence) globally for ANH to create a seamless experience through different tools and channels
- Catalog and share best practices among the regions
- Lead the development and implementation of modules for sales training and competency development
- Contribute to enhanced processes and tools to ensure Excellence in Customer Care, Inside Sales and Distributor Management
- Manage development and adoption of digital tooling such as Pricing Tool (with Commercial Business Optimization business lead), Customer Portal (with local Customer Care lead) and CRM (with Marketing and Business development lead)
- Increase Digital Sales via Customer Portal and other digital tools
This position is a US Home-based role. The position can be located in the eastern or central time zones of the United States. Individual pay offered will be based on the applicant’s job-related skills, experience, relevant education and training. This position is also eligible for bonuses and benefits, which are not included in the pay scale provided. Salary $160,900 - $201,100
We bring
- Recognition and celebration of your efforts and accomplishments.
- Opportunities for growth and advancement for those who embrace innovation and take initiative.
- Collaboration with experts in health, nutrition, and beauty to drive progress.
- Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
- Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
- Supportive environment where individuals are empowered to progress and contribute to meaningful change.
You bring
- Minimum 10 years of experience in commercial roles and sales excellence required
- Sales training experience a strong plus
- Strong stakeholder management, creating buy-in and influencing skills
- Strong digital acumen of sales support tools
- Bachelor’s degree required; MBA preferred
Our recruitment process
Interested in this position? Please apply online by uploading your resume in English via our career portal by March 14, 2025.
About dsm-firmenich
As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.
dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: there’s a place for everyone with us.
dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.
We are committed to providing reasonable support for disabled applicants in our recruiting process.
Agency Note
Please note this is a direct search led by dsm-firmenich. We only accept applications from candidates, not from agencies nor subject to agency’s fees, percentages or similar.