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Job ID:  75166
Date:  Aug 5, 2025
Hybrid (Company Facility + Home Office)
Job function:  Support & Administration
Experience level:  Experienced Hire
Business:  TTH Operations

Sr Coordinator Customer Quality Excellence

Job Title: Sr Coordinator Customer Quality Excellence
City, Country: Haag, Austria 

 

The Senior Coordinator Customer quality PETFOOD provides quality support for our customers, related to answering quality related questions and questionnaires and in support in the complaints process and/or other issues regarding PETFOOD. Our mission is to provide customer focus, ensuring product quality and service value for each customer segment.

 

Your key responsibilities

  • Act as the quality key-contact for our customers and internal business partners
  • Ensure a timely and correct response on customer requests (eg. Issues, questions, need for Quality statements, Questionnaires etc.)
  • Build customer QA relations by creating various service levels by supporting Global and regional Key Account programs
  • Support and ensure good handling of complaints to fulfill the customer’s expectations
  • Seeking opportunities to improve our customer services processes, eg for questions, issues and questionnaires.
  • Provide operational support within projects, our internal sales functions in QA related topics and support sales and marketing to implement new products and services.

 

 

We offer
• We offer you a rewarding and challenging job with lots of opportunities for personal growth and career development in a professional, entrepreneurial, no-nonsense and very agile environment.
• Good terms and conditions as well as fringe benefits and a salary that are in line with market standards.
• An environment in which you shape your own role and can leave your mark on the business.

 

 

You bring

  • MSc – BSc level or equivalent (chemistry, food technology, microbiology or similar).
  • At least 5 years of Quality Assurance experience in the Animal feed/Food Premix industry (manufacturing or business).
  • Customer oriented QA professional with interest and experience in managing complex and challenging cases.
  • Professional and technical knowledge of production processes, in Food Hygiene standards, HACCP and ISO certifications
  • A hands-on attitude with a mentality of that of a true teamplayer
  • Good computer program knowledge and skills (PowerBI, CRM, Powerpoint, Excel, SAP)

 

 

About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
 
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. 

Because real progress only happens when we go beyond, together.

 

 

DEI and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

 

 

Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

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