Associate Director, Customer & Product Sustainability Engagement

Job title: Associate Director, Customer & Product Sustainability Engagement
Location: Maastricht or Delft, the Netherlands

At dsm-firmenich sustainability is core to our strategy and purpose. Through our solutions, products and innovations, we can have a significant positive impact in the world, on people and planet. The Group Sustainability team is a key player in enabling the company fulfilling this positive impact.

This role is designed to advance our sustainability strategy by enhancing customer engagement and product sustainability performance. You will translate market trends, strategic goals and regulatory requirements into business centric insights and scalable solutions that deliver tangible value to customers, products and internal leadership stakeholders. The role bridges customer engagement needs, product innovation, procurement, and sustainability improvement initiatives to ensure alignment with evolving sustainability standards and expectations.

Your key responsibilities

Customer Sustainability Engagement

Accountable for translating regulatory needs (e.g., CSRD), group net-zero strategy progression and market trends into customer-centric insights and information, business model and value-based selling to strengthen sustainability positioning
Responsible for enhancing customer service processes in collaboration with customer services teams to effectively address sustainability-related inquiries and briefs, improving quality of responses, SLAs, and bandwidth with further AI and Automation
Responsible for identifying and co-developing scalable sustainability performance use cases such as customer carbon dashboards, CTAP dashboards, portfolio impact tracking, tracking avoided emissions, sustainability procurement insights, PCF exchange, etc., which deliver tangible value to customers and customer-facing teams across multiple business units

Product Sustainability Performance

Accountable for defining and scaling product sustainability scorecards across business units, ensuring accessibility for customer-facing roles and customers
In partnership with Science & Research and business units, responsible for integrating sustainability metrics into new product innovation process, and existing products catalogues
In partnership with Procurement and Sustainability Planet/People Strategy, responsible for implementing data and processes that connect customer facing sustainability metrics with ingredient and supply chain performance
Represents dsm-firmenich in external sustainability initiatives (e.g., WBCSD), aligning product performance and portfolio assessments with evolving industry standards

We offer

Sustainability Commitment: Be part of an organization where sustainability isn't just a headline but is embedded in our strategy and processes, enabling you to make a meaningful impact on the world
Inspiring Innovation: Join a company with a rich history of groundbreaking scientific innovation and a future brimming with opportunities to collaboratively create with our customers
Inclusive Community: Join barrier-free communities within our organization where every employee is equally valued and respected, regardless of their background, beliefs, or identity. Embrace the strength of diversity
Nurturing Growth: Cultivate your potential in an environment that encourages and supports curiosity, fostering an open mindset for continuous personal and professional development
Well-Being Priority: Experience a culture that places safety and well-being at its core, caring for both your physical and mental health
Based on your experience we will offer you a base salary of € 105,000 to € 130,000 per year (including holiday allowance and 13th month) and extra benefits, such as 25 holiday days, a bonus, the option to buy more holiday days with a 6% my choice budget and much more

You bring

Advanced degree (Master’s or higher) in Sustainability, Environmental Science, Chemistry/Biochemistry, or equivalent professional background with sustainability expertise
Over 7 years of experience in sustainability strategy, customer engagement, or product development in relevant sectors
Strong knowledge of sustainability topics such as LCA, PCF, carbon accounting, ESG, CSRD, SBTi, and sustainable sourcing
Skills in cross-functional program management, business process analysis, and transformation leadership
Proficiency in leveraging data, AI, automation, and digital tools to drive sustainability initiatives
Excellent stakeholder management and executive presentation skills; fluency in English

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Our application process

Interested in this position? Please apply on-line by uploading your resume in English via our career portal (www.dsm-firmenich.com/careers). Due to privacy regulations, we can only actively interact with applications via our career portal.

If you have any questions, please contact Ruslana Lohina-Kazimierczak, Talent Acquisition Business Partner (ruslana.lohina@dsm-firmenich.com).

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.