Customer Service Specialist - Logistics

Job title – Customer Service Specialist, Logistics, Pet Food

Location – Singapore

In line with Order-to-Cash (OTC) principles and guidelines, the Customer Service Specialist, Logistics is responsible for managing and supporting logistics flows across the Asia Pacific region. The role ensures timely, compliant, and cost-effective movement of goods, while driving continuous improvement to deliver a customer experience that exceeds industry standards.

Reporting to the Regional Logistics Manager, this role is a subject-matter expert in logistics operations, providing hands-on execution, vendor management, and process improvement

Your key responsibilities

Manage day-to-day logistics operations across all modes of transportation, ensuring accuracy, compliance, and on-time delivery (OTIF)

Oversee 3PL and freight forwarder performance against KPIs and SLAs, including cost management, service adaptability, and customer satisfaction
Conduct monthly vendor performance reviews and drive corrective actions
Act as OTIF Coordinator for Asia Pacific: monitor, analyze, and report delivery performance; identify improvement opportunities; and drive corrective measures
Lead value stream mapping and supply chain flow assessments to identify waste, bottlenecks, and improvement opportunities
Support the execution of SAP logistics transactions (SD, LE, MM modules): delivery creation, transfer orders, shipment booking, costing, invoicing, and tracking

We bring

Unique career paths across health, nutrition and beauty – explore what drives you and get the support to make it happen
A chance to impact millions of consumers every day – sustainability embedded in all we do
A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next
Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership
A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on
A community where your voice matters – it is essential to serve our customers well

You bring

Minimum Diploma, preferably Bachelor’s Degree in Supply Chain, Logistics, or related discipline
3–5 years’ experience in logistics, supply chain operations, or order management in a regional/multinational environment
Strong knowledge of SAP (SD & LE modules; MM preferred)
Solid experience in vendor/3PL management and logistics performance tracking (OTIF, cost, service)
Familiarity with customs, warehousing, trade compliance, and shipping practices in Asia Pacific
Proven experience in Continuous Improvement (minimum Yellow Belt accreditation preferred)

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.