Customer Service Specialist-Contarctor for 4 months

Taiwan,China

Your Key Responsibilities

Own the Prospect-to-Order and Order-to-Cash (PTO-OTC) Processes and partner with Sales team on the customer relationship.
Manage sales order in-take, support sales and marketing team to complete PTO (prospect to order) & OTC (order to cash) processes
Maintain surveillance of call-offs against contracts, delivery lead-times, pricing,item proposals and informs account management and customers accordingly.Check and monitor credit limits in close collaboration with the account management and Finance.
Surveillance of return orders within the customer complaint process, replacement of goods, and all documentation/certificates related to the orders, i.e. orders confirmation, invoices, credit notes.Handle customer complaints on responsible product lines, maintain CCR (Customer Complaint Report) system according to global requirements,and review CCR results on regular basis,remain goods relationships with customers on behalf of sales and marketing team if required

Perform quality control and SHE requirements in chain of demand supply to satisfy corporate environment of DSM-Firmenich: Focus and understand what real customer needs is;Achieve high quality service level according to ISO & GMP standards.
Serve as a link for the customer to the relevant -internal stakeholders for additional (non-standard) request – accountability with the relevant stakeholders.

We Bring

Empowerment to make meaningful contributions while upholding ethical standards.
Recognition and celebration of your efforts and accomplishments.
Opportunities for growth and advancement for those who embrace innovation and take initiative.
Collaboration with experts in health, nutrition, and beauty to drive progress.
Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
Responsibility and accountability in living company values and driving sustainable solutions.

You Bring

Bachelor’s degree or above
At least 3 years of experience with multi-national enterprises in Customer Service or Supply Chain Management fields
Proficient usage of excel,word,ppt and knowledge of SAP preferred
Good English both oral and written
Excellent communication and interpersonal skills.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.