Customer Experience Specialist

Job title: Customer Experience Specialist

Job Band: I

City, Country: Toruń, Poland

Job model: On Site

As the Customer Experience Specialist you will be part of an international team, managing communication with Customers and cooperating with other departments locally and globally. Your role will be to ensure efficient processing of customer orders and deliver exceptional consumer experience.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, and authenticity is celebrated.

Your key responsibilities

Order Processing: handle customer orders from receipt to delivery, including updates and cancellations
Order Management: monitor orders, check availability, credit blocks, and address the issues promptly
Customer Updates: communicate order status and supply issues, ensuring alignment with policies
Issue Resolution: manage returns, customer complaints and credit adjustments
Team Collaboration: serve as a liaison between customers and internal teams for seamless support
Manage customer relationships

We bring

A space to grow by encouraging and supporting curiosity and an open mindset
The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
A firm belief that working together with our customers is the key to achieving great things
Wide variety of employee benefits: private medical care, life insurance, MultiSport card and many others

You bring

Bachelor with 3 years of working experience in an international environment, in Customer Experience, Supply Chain and/or Logistics
Fluency in English both spoken and written, and other languages are a plus
Experience in import and export will be preferred in B2B industry
Experience with MS Office (Excel, PowerPoint, Word, etc.)
Good SAP knowledge - good to have
High learning agility, good communication & time management skills

Our application process
Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Karolina Kucharska-Jaskuła, Talent Acquisition Business Partner (karolina.kucharska-jaskula@dsm-firmenich.com).

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.