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Job ID:  75914
Date:  May 26, 2025
Hybrid (Company Facility + Home Office)
Job function:  Other
Experience level:  Experienced Hire
Business:  TTH Operations

Customer Experience Representative MENA & Turkey

Job title – Customer Experience Representative MENA & Turkey (75914)

Location – Barcelona, Spain

Job model – Hybrid

Contract - Fixed term contract (sick leave replacement)

 

As a Customer Experience Representative, you will be the primary contact to provide order management support for our Taste Texture & Health customers. This role also develops and delivers customer solutions that support business strategies and meet customer expectations. Our Customer Care team also interacts with our sales team/sales management on a regular basis and effectively communicates with Account Managers, customers, planning and other internal stakeholders as required.

 

Your key responsibilities

  • Coordinate daily operations (regular and exceptional) activities between customers and dsm-firmenich and to understand customers operations model and propose continuous improvement.
  • Take care of international logistics operations, including management of airfreight and seafreight.
  • Efficiently process Order-to-Cash activities and coordinate customer requirements.
  • Understand and input customer demand.
  • Solve customer operations issues to ease deliveries requirements.
  • Give feedback and maintain a clear and efficient communication flow between Customers and dsm-firmenich.
  • Understand and take ownership of customer constraints to continuously improve dsm-firmenich service levels.
  • Open, follow up and close relevant customers' nonconformities.
  • Perform monthly demand planning activities in line with information received from customers.
  • Highlight, propose and follow potential action plans.

 

We bring

  • A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
  • A space to grow by encouraging and supporting curiosity and an open mindset;
  • A culture that prioritizes safety and well-being, both physically and mentally;
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
  • A flexible work environment that empowers people to take accountability for their work and own the outcome;
  • Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
  • A firm belief that working together with our customers is the key to achieving great things;
  • An eagerness to be one team and learn from each other to bring progress to life and create a better future;

 

You bring

  • Business level English; French or Turkish nice to have
  • Minimum of 3-5 years’ experience related experience
  • Bachelor's degree in Supply Chain/Logistics or related field
  • Excellent communication and team building skills
  • Skilled at working in a fast-paced environment open to constant change in demands
  • SAP expert user
  • MENA & Turkey region market knowledge
  • Knowledge of Incoterms
  • Experience in international logistics, including management of airfreight and seafreight
  • Familiarity with payment terms such as Cash in Advance, Letter of Credit, and Cash Against Documents

 

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

 

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

 

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. 

 

Because real progress only happens when we go beyond, together.

 

Our application process

Interested in this position? Please apply on-line by uploading your resume in English via our career portal.

 

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

 

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

 

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

 

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

 

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.

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