Customer Experience Lead Specialist

Job Title: Customer Experience Lead Specialist

Location: Barcelona, Spain

Place of Work: Barcelona

We have a great opportunity within the Perfumery & Beauty Business Units as a Customer Experience Lead Specialist based in Barcelona, Spain.

As a Customer Experience Lead Specialist, you will take full ownership of customer care activities for our strategic Accounts, acting as the single point of contact for all service and supply chain inquiries. You'll be responsible for managing Order-to-Cash processes, maintaining high service levels, and aligning inventory with company targets. By building strong relationships with our commercial partners and stakeholders, you will play a key role in delivering an exceptional customer experience.

Key Responsibilities:

• Ensure an effective and efficient day-to-day order management/customer experience operations (including processing customer orders, changing orders, removing order blocks,etc.
• Regularly communicate with sales, logistics (including transportation and warehousing), accounts receivable and planning to resolve issues and ensure that customer expectations are met.
• Build an intimate relationship with dsm-firmenich customers and internal stakeholders
• Manage daily escalations and issues
• Monitor relevant indicators that measure the level of service and propose related action plans for service improvements.
• Proactively seek innovative ways to enhance customer's satisfaction and improve dsm-firmenich operating efficiencies.

We bring:

• Work in a dynamic and highly rewarding multicultural environment
• Attractive compensation package
• Possibility to grow within the company
• Flexible work-time arrangements

You bring:

• 3-5 years related experience with Planning and/or Customer Care.
• Fluent in English and French/Italian (Optional).
• Excellent planning, organizational and communication skills.
• Strong negotiation and problem solving skills.
• Detailed oriented and able to work both independently and within a team environment.
• Excellent computer skills in MS office applications (Word, Excel, Access) and the ability to quickly learn new software/ERP packages, knowledge of SAP environment is a plus.
• Familiar with working in an industrial (ideally in Flavors & Fragrances) environment.
• Team player and network builder.

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. Because real progress only happens when we go beyond, together.

Our application process:

Interested in this position? Please apply on-line by uploading your resume in English via our career portal. For further information, please contact Maria Roman, Talent Acquisition Business Partner (maria.roman@dsm-firmenich.com).

DEI and equal opportunity statement:

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong. We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement:

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.