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Job ID:  57614
Date:  May 13, 2022
Job function:  Marketing & Sales
Experience level:  Experienced Hire
Business:  DSM Nutritional Products

Account Deduction/Chargeback Resolution Specialist, Cromwell, CT

DSM – Bright Science. Brighter Living.™

Royal DSM is a global, purpose-led, science-based company active in Nutrition, Health and Sustainable Living. DSM’s purpose is to create brighter lives for all. DSM addresses with its products and solutions some of the world’s biggest challenges while simultaneously creating economic, environmental and societal value for all its stakeholders – customers, employees, shareholders, and society at large. DSM delivers innovative solutions for human nutrition, animal nutrition, personal care and aroma, medical devices, green products and applications, and new mobility and connectivity. DSM and its associated companies deliver annual net sales of about €10 billion with approximately 23,000 employees. The company was founded in 1902 and is listed on Euronext Amsterdam. 

More information can be found at



We are #hiring at i-Health for:


Account Deduction/Chargeback Resolution Specialist

Location: Cromwell, CT – Hybrid


Find your passion here

Is the idea of working at a fast growing, industry leading company with scientifically backed products and category leading Brands something that appeals to you?  i-Health, Inc., a subsidiary of DSM seeks a well-rounded Account Deduction/Chargeback Resolution Specialist to add value to our bottom line by utilizing their strong business acumen to collaborate with both internal cross-functional teams and our external retail partners.

It’s a new job position with an opportunity to chart your own path while achieving iHealth’s deliverables. Are you ready to dive into a new & exciting opportunity utilizing your skills and delivering incremental value to the P&L?

Reporting directly to the Director, Sales Planning, this position will identify and resolve all types of deductions, including credits, in a timely and efficient manner with a clear understanding of impact to Sales, the balance sheet, and the P&L, while identifying trends to drive future improvement.


You’ll be responsible to:

  • Research, analyze, and resolve deductions on customer payments
  • Drive results with brokers, field sales, and sales support
  • Follow up with customers/retailers on invalid deductions to facilitate repayment
  • Drive collaboration of key accounting, sales, and finance decisions
  • Provide insight to Supply Chain partners to support cost savings and avoidance opportunities
  • Identify customer payment trends and opportunities through data analysis
  • Build strong relationships with internal and external partners
  • Drive customer & retailer behavior improvements


Get the reward to match your passion

Working for i-Health, a division of DSM, means the opportunity to really contribute to improve people’s lives and solving the challenges of today’s world. Challenging jobs, career opportunities and an inspiring environment allow you to enhance your personal development. DSM recognizes that the on-going success of the company depends on the continued development and engagement of our employees and pursues a fair and competitive remuneration policy, recognizing individual and team competencies and performance. 


At DSM, we Do Something Meaningful.


What we look for in you:

If you can work collaboratively with diverse functions and team members, you are welcome here. If you’re passionate about health and wellness and getting the best out of people without hierarchy, we need you here – we want you here. 

Would it motivate you to be part of an organization that focuses on health and wellness with stunning science and making bold progress?  This is YOUR opportunity!


What we like to see in your experience:

  • Associates degree preferred.
  • Deduction management/AR experience CPG (Consumer Packaged Goods) industry a plus.
  • Computer software proficiency, expert in Microsoft Office Suite, Excel and PowerPoint.
  • Strong problem solving and analytical skills
  • ERP system experience, preferably SAP environment.


How to apply and what to expect in our recruitment process

Interested in this position? Please apply on-line by sending us your Resume and Cover letter in English via the career portal (

Pre-employment screenings are part of the DSM Recruitment & Selection Process. You will be contacted when further information is requiredIn the Recruitment process, we will use the Occupational Personality Questionnaire to provide insight on your learning adaptability, preferred operating style and motivation for this position.


About i-Health, a division of DSM – Consumer Packaged Goods Industry

i-Health, Inc. – a wholly owned subsidiary of DSM Nutritional Products – is a global consumer health and wellness company with main offices located in Cromwell, CT. We develop, market and distribute branded products that support health and wellness. We are found in most major mass, club, drug, grocery and specialty stores in the United States; and are currently expanding internationally. Our dedication to quality is a commitment solidly backed by quality ingredients, stringent quality control measures and continuous improvement through research and innovation. We believe in best-in-class formulations and rely on strong science to support our brands.

Learn more about us:


DSM NA is an Equal Opportunity and Affirmative Action Employer. DSM is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

DSM in 3 minutes

Do you know that DSM has the broadest portfolio of nutritional ingredients - that millions of people already have our biomaterials in their body - and that our innovations make materials lighter, healthier, safer, stronger, more durable and have a lower environmental footprint? This short 3 minute video shares our portfolio in Nutrition, Health and Sustainable Living