Collection Specialist (afternoon shift)
Job title – Collection Specialist (afternoon shift) (75915)
Location – Barcelona, Spain
Job model – Hybrid (2 days/week in the office, 3 from home)
Afternoon shift – from 13:00 till 22:00 CET
We are currently seeking a highly motivated, strong analytical and problem-solving Collection Specialist to join our team performing in the afternoon shift – from 13:00 till 22:00 CET. Your main responsibility will be undertaking all collections activities in accordance with the Company Policy.
Your key responsibilities
• Daily review and monitor assigned accounts through the Collections Tool along with all applicable collection reports, including dispute management.
• Proactive outbound collection calls, emails, dunning letters.
• Complete customer account reconciliations, as required.
• Work closely with Commercial, Customer Experience & customers to reduce/eliminate overdue invoices targeting no provisioned items in the portfolio.
• Accountable for the end-to-end process for the notifications created in the SAP Dispute Management Tool in SAP.
• Assist the Credit team to review blocked accounts and overdue status to ensure compliance with AR Corporate Credit Policy.
We bring
• A space to grow by encouraging and supporting curiosity and an open mindset
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity
• A culture that prioritizes safety and well-being, both physically and mentally
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• A firm belief that working together with our customers is the key to achieving great things
You bring
• Minimum of 2 years of prior experience in collections, used to working afternoon shift.
• Fluent communication skills in English and Spanish - oral and written, Portuguese would be a plus
• Good negotiation ability.
• Technical / Professional knowledge in collection processes.
• Professional interpersonal skills and the ability to adjust and interact with all levels of stakeholders including clients.
• Proficiency in Microsoft Applications with advanced level in Microsoft Word, Excel, Powerpoint and Outlook.
About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.
And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.
Because real progress only happens when we go beyond, together.
Our application process
Interested in this position? Please apply on-line by uploading your resume in English via our career portal.
DEI and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.
We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.
We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.
And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.
Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.