Capacity planner and HC coordinator

Job Title: Capacity planner and HC coordinator
City, Country: Louvain-la-Neuve, Belgium

In this role you will be responsible for orchestrating flows within local supply chain in adherence with customer requests and standard leadtime agreements, by following production schedules which meet company punctuality/customer satisfaction targets while optimizing inventory and local supply chain’s efficiency.
Additionally, the “HyperCare SPOC” plays a key role in responding to and resolving issues (raw material delay/stock issue) in collaboration with local teams to meet customer requirements and drive the service in aim of maximizing the service, costs, cash and trade offs.

Your key responsibilities

Lead Hypercare Monitoring: Conduct daily meetings with QC, production, and planning teams to track progress and ensure OTIF adherence, including action plan follow-up.
Communication & Reporting: Share updates with stakeholders, report deviations to management, and produce quarterly performance reports highlighting improvement opportunities.
Order & Delivery Management: Ensure accurate SO entry, create/release process/ZFRO orders, monitor priorities, and confirm customer orders until departure, exploring expedited options when needed + Plan bulk raw material deliveries,
Sample Coordination: Deliver co-ship and pre-ship samples with proper documentation to the Sampling team and ensure timely dispatch per defined standards.
Issue Resolution & RCA: Support or lead root cause analysis for deviations, investigate customer NCs, and participate in follow-up action plans.
Supply Chain Collaboration: Review order status with stakeholders, and act as the single point of contact for Customer Experience, consolidating plant and supply chain information.

We offer

Dedication to creating better futures for customers, communities, people, and the planet.
Responsibility and accountability in living company values and driving sustainable solutions.
Supportive environment where individuals are empowered to progress and contribute to meaningful change.
Empowerment to make meaningful contributions while upholding ethical standards.
Recognition and celebration of your efforts and accomplishments.
Opportunities for growth and advancement for those who embrace innovation and take initiative.

You bring

A sense of ownership, delivering results that matter and contribute significantly to our success.
Accountability to decision-making, ensuring alignment with our values and achieving positive outcomes.
A spirit of initiative and drive for progress, contributing to our collective success as you are empowered to take ownership.
A commitment to teamwork, fostering collaboration and respecting diverse perspectives.

About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them.
Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.