Technical Service Manager

Job Title: Technical Service Manager

City: Buenos Aires-Argentina

As a Technical Service Manager, you will be responsible for managing the technical needs of our dairy customers, together with our Account Managers, ensuring the effective application of our ingredients in dairy processes, understanding customers’ technical requirements, and providing excellent management of project approvals. With regional responsibility, you will also participate in several internal technical meetings, discussions, and training sessions with our global experts to enhance the capabilities of dairies using our ingredients.

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

Your key responsibilities

Investigate and identify customers’ technical needs and develop a technical service plan in cooperation with Sales and Account Management, according to the Customer Service Level Agreements.
Organize and conduct trials of current or new customer products in dairy factories using our ingredients.
Investigate (or support the investigation of), resolve, and document customer technical complaints.
Interpret data and trends related to technical service issues and provide recommendations for improvement.
Supervise laboratory activities related to technical service.
Provide support to customers so they can apply the Business Unit’s products safely.

You Bring

Educational level: Bachelor’s or master’s degree in Dairy Science or Dairy Technology.
Minimum of 5 years of experience in similar positions, with a focus on the dairy industry.
Experience in R&D of dairy products, applications, and product innovation.
English and Spanish: advanced level.
Availability to travel within LATAM and to other countries in Europe.

We Bring

A rich history and a promising future of bold scientific innovation and passionate creation with our customers.
A culture that prioritizes safety and well-being, both physically and mentally.
The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
A flexible work environment that empowers people to take accountability for their work and own the outcome.
A firm belief that working together with our customers is the key to achieving great things.
An eagerness to be one team and learn from each other to bring progress to life and create a better future.

How to apply

Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal.

Equal opportunities commitment

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

About dsm-firmenich

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

www.dsm-firmenich.com