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Job ID:  79800
Date:  Feb 18, 2026
Job function:  Other
Experience level:  Experienced Hire
Business:  Perfumery - Operations

Customer Experience Analyst

Job Title: Customer Experience Analyst

City: Don Torcuato, Argentina

 

As Customer Experience Analyst you will be responsible for resolving customer and sales inquiries promptly. Strong communication and organizational skills will help you share positive information about our products, process orders efficiently, and provide effective customer support. Proficiency in data entry, basic accounting, and software usage, along with your dedication to building lasting customer relationships, will contribute to meeting monthly shipment goals and maintaining accurate records.

 

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting to our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.

 

Your key responsibilities

 

  • Process and prioritize incoming orders efficiently.
  • Assess customer needs and recommend suitable solutions
  • Provide comprehensive customer support, addressing inquiries and resolving issues related to invoicing, shipping, and complaints
  • Ensure prompt order acknowledgment and communication
  • Maintain accurate customer records, facilitate order fulfillment, and manage returns, while also offering detailed reporting and acting as a bridge between customers and internal departments for seamless issue resolution

 

You Bring

 

  • Graduated in Business studies, Communication, etc
  • 2 years Customer Service Experience
  • Advanced skills in Microsoft Office (Excel)
  • SAP experience preferred
  • Strong written and verbal communication skills
  • Exceptional organizational and multitasking skills for success in a fast-paced setting
  • Intermediate / Advanced level of English

 

We Bring

 

  • A rich history and a promising future of bold scientific innovation and passionate creation with our customers;
  • A space to grow by encouraging and supporting curiosity and an open mindset;
  • A culture that prioritizes safety and well-being, both physically and mentally;
  • The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose;
  • A flexible work environment that empowers people to take accountability for their work and own the outcome;
  • Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity;
  • A firm belief that working together with our customers is the key to achieving great things;
  • An eagerness to be one team and learn from each other to bring progress to life and create a better future;

 

How to apply

 

Interested in this job? Apply online by submitting your resume through our career portal. Generally, the procedure will be in line with the application process described on the dsm-firmenich careers website. Due to privacy regulations, we can only actively interact with applications through the career portal.

 

Equal opportunities commitment

 

dsm-firmenich is fully dedicated to inclusion because when people feel engaged and empowered, their creativity and innovation drives unprecedented progress. We aim to build a workplace where opportunity really is equal, so everyone can thrive. We do not discriminate: (here,) there’s a place for everyone with us.

 

dsm-firmenich is an Equal Opportunity and Affirmative Action Employer. Our people are as diverse as our customers. For us that includes a commitment to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. 

 

We are committed to providing reasonable support for disabled applicants in our recruiting process. Should you need assistance, and are comfortable to share this, please let us know.

 

About dsm-firmenich

 

As innovators in nutrition, health, and beauty, dsm-firmenich reinvents, manufactures, and combines vital nutrients, flavors, and fragrances for the world’s growing population to thrive. With our comprehensive range of solutions, with natural and renewable ingredients and renowned science and technology capabilities, we work to create what is essential for life, desirable for consumers, and more sustainable for the planet. dsm-firmenich is a Swiss-Dutch company, listed on the Euronext Amsterdam, with operations in almost 60 countries and revenues of more than €12 billion. With a diverse, worldwide team of nearly 30,000 employees, we bring progress to life™ every day, everywhere, for billions of people.

 

www.dsm-firmenich.com

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