Associate Inside Sales

Job title – Associate Inside Sales

Location – Wagga Wagga, Australia

Job model – Hybrid

The Associate Inside Sales – ANH works under the Management of the ANH General Manager to promote a value-added offering in high value markets and under the guidance of the Formulation & Technical Management procedures, to formulate premixes consisting of vitamins, minerals and other required feed additives, for Animal Health applications. 

As a critical member of the ANH Commercial Team in Australia the Associate Inside Sales is a key liaison for Account Managers (who directly support customers) and is the primary liaison with the QA team on site as well as an important link to Production and SHE.

Your key responsibilities

Formulations

• In combination with others in the Formulation Team, be responsible for implementation of all formulation requests (new and revisions) and supporting documentation as received from the AM’s. Ensure the completed formula is available for costing by the AM.
• Ensure formulations approved by customer are available in full and on time for Production and respond in a timely manner to any Production requests regarding the formulations (or ingredients within the formulas). Utilizing your knowledge of animal production and premix manufacturing, provide input on ingredient compatibilities, alternative ingredients and other aspects of premix manufacturing to provide assistance to the Purchasing, Production and Logistics teams to continually improve efficiencies, optimize cost  and premix quality. 
• Provide commercial materials to improve customer knowledge of dsm-firmenich products/services as needed.

• Selectively participate in trade shows, meetings and industry events.

• Maintain accurate account files of all customer’s product related information, and project data. CRM not relevant for this position, Be well networked within DSM Nutritional Products Animal Nutrition & Health (DNP ANH) in order to direct or respond in a timely manner to a customer’s inquiry or need.
• Seek advice or input from team dsm-firmenich team members for “Out of Scope” customer requests. Continually increase communication and relationship building skills as well of knowledge of products and markets.

Projects / Special Assignments

• Process, test and report on all lab tests necessary to support dsm-firmenich sales. Analyse results reported by customers based on trial feedback and make necessary adjustment to meet or improve nutritional values. Through account managers
• Keep up to date with current national and international feed regulations pertinent to dsm-firmenich business. Undertake other projects as requested e.g. safety and wellbeing, business excellence, improvement initiatives. Undertake reasonable additional duties as required.

We offer

• Unique career paths across health, nutrition and beauty - explore what drives you and get the support to make it happen.
• A chance to impact millions of consumers every day – sustainability embedded in all we do.
• A science led company, cutting edge research and creativity everywhere – from biotech breakthroughs to sustainability game-changers, you’ll work on what’s next.
• Growth that keeps up with you – you join an industry leader that will develop your expertise and leadership.
• A culture that lifts you up – with collaborative teams, shared wins, and people who cheer each other on.
• A community where your voice matters – it is essential to serve our customers well.

You bring

• Bachelor’s degree in Business/ Marketing or Animal Science, - Nutrition, Food Science/Technology. In-depth knowledge about animal premix products and food or dietary supplement industry market segments including their manufacturing processes preferred
• In-depth knowledge of market requirements and typical specifications a plus. Extremely motivated, energetic self-starter with ability to prioritize and manage multiple projects in a fast paced, highly visible department and ever-changing environment. Attention to detail.
• Extremely resourceful, assertive individual with ability to recognize and deliver insights and solutions to internal and external customers. Strong organizational and analytical skills needed for tracking, managing, and analyzing customer formulations and revision history.
• Excellent communication, interpersonal and negotiation skills as well as relationship building skills for interacting with internal and external customers. Results oriented individual with an ability to be flexible and creative in order to manage a variety of customer requests and requirements.
• Ability to be comfortable in working independently and confident in making decisions as it relates to obtaining information for internal and external customer requests. Continually strive to increase skills and knowledge of the business well as growth for the company.
• Prior work experience with identifying, creating and managing projects. Excellent computer skills including MS Office (Word, Excel, PowerPoint and Outlook).

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future. 

Because real progress only happens when we go beyond, together.

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.