Associate Account Manager, Korea, HNC

Job title – Associate Account Manager, Korea, HNC

Location – Seoul, Korea

Job model – Hybrid

The Associate Account Manager will support the management and growth of our key customer in the Health, Nutrition and Care (HNC) Korea business. The incumbent will be responsible for ensuring customer satisfaction and contribute to the business growth and retention of our key strategic customer account, in partnership with the Account Manager responsible for the key customer account. The position reports to the Account Manager, Korea, HNC.

Your key responsibilities

Responsible for establishing and maintaining strong customer relationship with the key customer account.
Collaborate with internal teams to commercialise new projects and opportunities opportunities. Support the project management of new projects and opportunities by ensuring key milestones and timelines are met.
Back up and support the Account Manager for this key customer account.
Use the CRM system to capture customer projects, visit reports and correspondence.
Support the development of annual pricing contracts and track progress against the contract on quarterly basis.
Obtain accurate customer forecast of future sales and volumes on a monthly basis.
Deliver prompt and optimal service to customers and address any concerns in partnership with Customer Care and Supply Chain teams.
Keep abreast of and share competitor and market activity and highlight potential market opportunities in monthly reporting and internal sales meetings.
Identify and record any problems relating to products, process and quality system using the Customer Complaints Report (CCR) system and coordinate necessary communications both internally and externally for resolution of issues.
Develop and deliver compelling value propositions and commercial presentations to enhance customer understanding of dsm-firmenich’s solutions, strengthen brand positioning, and promote innovation and new business opportunities.
Follow safe work practices/rules and practice safe behaviour at all times, having regard to own and others safety.

We bring

Empowerment to make meaningful contributions while upholding ethical standards.
Collaboration with experts in health, nutrition, and beauty to drive progress.
Customer-first approach, working with world-renowned brands to turn ideas into impactful solutions.
Opportunity to build a career making a significant impact on billions of lives, with the freedom to shape your own path.
Dedication to creating better futures for customers, communities, people, and the planet.
Supportive environment where individuals are empowered to progress and contribute to meaningful change.

You bring

Bachelor’s degree in Business, Science, Food Technology or related area.
Sales / Account Management / Marketing experience in food/nutraceutical industry of 3-5 years with proven track record of sales success and willingness to learn.
Good proficiency of English language as the role requires working with team members from different countries and functions
Strong commercial acumen, analytical and conceptual skills.
Sound interpersonal, written and verbal communication abilities.
Demonstrates clear problem-solving skills, ability to work and navigate successfully within matrix organization.
Experienced with Microsoft Office and Teams, SAP experience preferred not essential.
Passion for sales, ability to work autonomously and build rapport with both customers and fellow colleagues.
Positive, self-motivated and driven professional who can work in remote environment.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

DEI and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.