Apprentice GSC CX

Temporary contract

We are looking for an innovative team player, curious by nature and agile problem solver who is passionate about learning to join the Barcelona Customer Experience Commercial Excellence Organization and work with different team members on diverse innovative and cross-functional initiatives.

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your Key Responsibilities

• Training: collaborate closely with Global Learning team on the implementation of any existing & new global content, programs, or initiatives.
• Support employee engagement through strategic communications.
• Support the automation of the training program on a global basis.
• Provide support on Customer Experience efficiency programs.
• Identify opportunities to improve customer experience; both qualitative/quantitative data.
• Engage with the main stakeholders to capture insights (e.g. commercial, regional leaders).
• Project Management: participate and support on key projects.
• Performance Management: Support a harmonized KPIs framework.
• Assess and propose metrics to ensure process compliance & sustainability.
• Define actions plans for continuous improvement in customer experience.
• To define actions plans for continuous improvement the customer experience.

We bring

• Opportunity to have a first work experience where to learn, share your ideas and propose new things.
• Join a Global Team based in Barcelona.
• A flexible work environment that empowers people to take accountability for their work and own the outcome.
• An eagerness to be one team and learn from each other to bring progress to life and create a better future.
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose.
• 1 year Apprenticeship Contract.

You bring

• Individual that embraces multiculturalism and diversity.
• Strong communication skills in English in both written and verbal communication.
• Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
• Proficiency in navigating and using the SharePoint interface.
• Creative, open-minded, and willing to learn attitude.