Apprentice Export Customer Experience

Apprentice Export Customer Experience

Barcelona 

Hybrid

At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work to not only benefit our People, Customers & Communities but also drive business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated

Your key responsibilities
•    Sales Order entry
•    Handling customers communication
•    Proactive follow up of Shipments to MENA & TR Region. 
•    Tracking of open Shipments with Firmenich Freight Forwarders (Sea and Air). 
•    Preparation of Export Documents for the assigned markets.
•    Close interaction with Customer Experience, Forwarders, Warehouses
•    Processing requests for information / quotation
•    Advising CSX on Logistic matters
•    Creation of Claims and its follow up with QN Coordinator
•    Incoterm handling
•    Creation of Reports (Event Manager) 

We bring
•    A space to grow by encouraging and supporting curiosity and an open mindset. 
•    A culture that prioritizes safety and well-being, both physically and mentally. 
•    The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose. 
•    A flexible work environment that empowers people to take accountability for their work and own the outcome. 
•    Barrier-free communities within our organization where every employee is equally valued and respected – regardless of their background, beliefs, or identity. 
•    A firm belief that working together with our customers is the key to achieving great things. 
•    An eagerness to be one team and learn from each other to bring progress to life and create a better future.

You bring
•    Knowledge of Export documents (BL , Coo, Packing list, EUR1) . 
•    Graduated in Business studies, Foreign Trades, International Logistics or Economics. 
•    Advanced level of English. 
•    Curious, responsible and willing to learn. 
•    Excellent communication skills and team spirit. 
•    Knowledge of MS Office applications and SAP knowledge is a plus.
•    Dynamic and Proactive attitude