Apprentice CX Engagement Team
Apprentice CX Engagement Team
Barcelona
Hybrid
We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Engagement team Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, people development, analytics ....
At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.
Your key responsibilities
• Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data
• Performance Management: support on analytics and insights
• Asses and propose metrics to ensure process compliance & sustainability
• Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)
• Project Management: participate and support on key projects (CRM, …)
• Provide support on Customer Experience efficiency programs
• To define actions plans for continuous improvement the customer experience
We bring
• Opportunity to have a first work experience where to learn, share your ideas and propose new things
• Join a Global Team based in Barcelona
• A flexible work environment that empowers people to take accountability for their work and own the outcome
• An eagerness to be one team and learn from each other to bring progress to life and create a better future
• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose
• 1 year Apprenticeship Contract
You bring
• Individual that embraces multiculturalism and diversity
• Strong communication skills in English in both written and verbal communication.
• Familiarity with SharePoint concepts like sites, lists, libraries, permissions, etc.
• Proficiency in navigating and using the SharePoint interface
• Quick learner and continuous improvement minded
• Creative, open-minded, and willing to learn attitude