Account Manager

Job Title: Account Manager

City, Country: Shanghai, China

Biomedical is the world’s unrivalled biomaterials expert and committed partner in driving sustainable innovation in healthcare. For more than 30 years, the company has been at the forefront of biomaterial science and process innovation, and the leading resource for global medical device and pharmaceutical companies. As a strategic partner with an approach driven not only by market dynamics but by the unique needs of every customer, Biomedical brings an unparalleled breadth of product portfolios, proprietary manufacturing and processing capabilities, world-class IP, and extensive regulatory experience and expertise. Furthermore, Biomedical’s products and services are recognized for their unmatched quality, consistency, and performance in multiple markets across the globe, supporting their company-wide vision of solving the world’s healthcare needs through sustainable science.

Your key responsibilities

Managing Customer Base and Relationships

Set up, coordinate & execute specific account management tactics and plans to realize agreed sales growth and overall customer relationship objectives, both for the short and long term while maintaining running business.
Manage and coordinate sales and customer activities in support of business strategy and objectives.
Develop and acquire new customer accounts and grow sales.
Implement strategic account planning and manage account relationship(s) to ensure customer satisfaction and growth of the account. Ensure proper execution of agreements.
Coordinate AD/TS projects at the customer level assuring their progression to commercial sales in support of retaining existing sales.

Realization of Sales and Sales Development

Actively investigate customer needs to identify solutions for collaboration, sales opportunities and uncover industry trends that align within the Biomedical Business strategy.
Realization of short-term budget revenue targets in a specific market segment within specific customer accounts.
Implement, within agreed boundaries, the product line sales strategies; prepare and present cost estimates and price quotations within set pricing policies of the product lines.
Responsible for planning and forecasting sales for his/her accounts and assistance with the on-time payment of invoices keeping Accounts Receivable (AR) overdue to a minimum.

Prospect and Market Development

Development of new sales prospects to deliver long term growth expectations.
Developing and building relationships with customers/end users in the assigned market segment(s).
Knows Biomedical’s breadth of products and services and can sell across the entire portfolio.
Knows competitor’s offerings and value propositions and uses such knowledge for differentiated positioning of Biomedical’s product, technology and service offerings.
Contributes to the development of business / market segment strategic marketing plan through ongoing assessment of and providing feedback on Biomedical product competitiveness and industry trends and analysis.

We offer

A dynamic team of expert communicators with a drive put dsm-firmenich internally and externally on the map and elevate the reputation.
An opportunity to tell a great and inspiring story of change, transformation and progress
A flexible work environment that can provide growth and career opportunities
An eagerness to be one team and learn from each other to bring progress to life and create a better future;
A drive to live up to and role model our new values “shape the future”, “own the outcome”, “be a force for good”
A culture that prioritizes safety and well-being, both physically and mentally

You bring

+ 5+ years’ direct sales experience with proven track record/capabilities.
Entrepreneurial sales professional who proactively develops business with her/his customers, actively prospects.
In depth understanding of sales process, contracting, licensing and other tools and experience in negotiating complex sales agreements.
Integrative business leaders display strong business acumen to strategically develop and manage his/her accounts.
Excellent interpersonal and customer relations skills. Customer leaders who thoroughly understand customers’ needs, establish privileged relationships and actively influence their innovation and purchasing decisions.
Strong verbal & written communication and presentation skills.
Energetic driver who pushes himself/herself and her/his team to deliver ambitious results, is productive, perseverant, well organized, and communicates convincingly internally and externally.
Ability to manage multiple priorities/projects with good follow-through. Able to prioritize and focus.
Must be able to work with a high degree of independence within corporate sales & marketing procedures and guidelines.
Willingness to travel at 30%-60% based on territory needs and international travel may be required multiple times per year.
Experience in a business-to-business market.
Good clinical/technical understanding and affinity with medical technology. Displays deep knowledge of Biomedical product portfolio and products’ use in end-market and products’ differentiation versus competition.
Team-players who foster teamwork, leverage and orchestrate other functions with adequate sense of urgency to deliver full value to customers, share insights with colleagues.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.