Account Manager Dairy (cultures & enzymes), EU (m/f/d)

We seek an Account Manager for Dairy ingredients (cultures & enzymes) in Italy and the Balkans. Based in Milan with extensive travel, you will drive account strategies, report to the Regional Sales Director, and build long-term client relationships. Success in this role is measured by sustained sales growth, stronger margins, a well‑developed opportunity pipeline, high forecast accuracy, and excellent customer satisfaction.

Your key responsibilities

To set up, coordinate, & execute specific Accounts tactics & plans to realize pre-defined/agreed sales and overall customer relationship objectives, both for the short- and long term. Define and implement a strategic account plan.
Monitor and coordinate the execution of the account plan, report based on defined performance indicators and take corrective actions, in order to achieve the results.
Build sustainable cross layer networks in the defined accounts by both direct engagement and by positioning key stakeholders to the right level in the account to speed up development and brick wall running business.
Identify long term business opportunities with the account(s) and include these in the account strategy and plan.
Define and implement projects with focus on key products, processes and innovation, and decide on clear PMP structure and accountabilities.
Monitor and benchmark competitive products, market requirements and competitive business strategies (competitive profiling) and incorporate benchmarking and competitive profiling in account and sales plans.
Lead contract negotiations with the respective account(s) and ensure the conclusion of sales contracts. Coordinate technical service or after sales service activities towards the account.

We offer

Empowerment to make meaningful contributions while upholding the highest ethical standards.
Recognition for your achievements and access to continuous learning and development opportunities.
Collaboration with industry experts in the health, nutrition, and beauty sectors.
A customer-first culture where your work has a global impact.
A flexible, hybrid work environment that supports your work-life balance.

You bring:

Bachelor or Master’s degree or equivalent in science, technology or other business related field.
Proven experience in Account Management in an international business-to-business environment in the Cheese and Fresh dairy industry. Ideally have extensive knowledge and understanding of Cheese and Dairy cultures and enzymes and/or other Dairy ingredients with a strong ability to describe and discuss the products in depth.
Preferably have an existing network within the international Dairy industry.
Demonstrated successful achievements within sales/commerce.
Pragmatic entrepreneur and able to build and maintain relations on different levels, both internally and externally.
Excellent communicator and have good planning and organizational skills, also fluent in English.

About dsm-firmenich
At dsm-firmenich, we don’t just meet expectations – we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.
From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Our application process:

Interested in this position? Please apply via our system adding your Resume in English.

Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement
We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.